Only our drivers are permitted to drive the vehicles.
We are not responsible for delays caused by adverse weather conditions, caused by strike action, acts of god or conflict or war.
All luggage and personal effects are carried in the vehicle at the owner’s risk.
We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees.
The carrying or use of unregistered weapons, or any illegal drugs in our cars is totally forbidden.
Smoking is forbidden in our vehicles.
Our Company make every effort to supply top quality vehicles. However, should such vehicles are not available, we reserve the right to provide a similar standard or alternative vehicle.
From time to time we reserve the right to use sub-contractors to complement our own workforce.
We will hold liable any client who cause damage or are responsible for an act which results in the vehicle being unsuitable for hire at the end of a hire period. An example of this would be where a clean or valet of the interior of the vehicle is necessary. The client will be invoiced for all associated cleaning costs and any resulting cancelled bookings.
If for some reason you are unhappy with the service, you should, in the first instance, relay your concerns immediately to the driver, who will try to rectify the issue on the spot. If the matter hasn’t been resolved to your satisfaction, please email your complaint to us at firstname.lastname@example.org.
Any breach of the above Terms and Conditions could result in termination of your hire agreement with Our Company – we will not refund your costs or pay compensation in such event.